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Ssb Telecom OMS
Order Processing of all type of ILL and VOIP Orders and Other Request related to Customer taken Services
- New Orders
- Up-Gradation
- Down-Gradation
- Shifting
- Migration
- Price-Revision
- Termination
- All Other Service Related Request
Purpose
Standardized Process for all Locations and for all Modes of Sales to ensure uniformity, speed and accuracy in delivery of product to the Customer
Online Process would also make it easier to monitor TATs and track orders.
Direct Internet (DI) Lead Management would keep a track of the pre-activity of the respective users for the leads coming into the system.
Process Scope
Process Covers all Locations, where Access, VOIP and VAS product would be sold through Sales & CRM Team.
OMS Process
Main Features
- Centralized Database
- Live connected with BMS LMS and SUPPORT HELP DESK module
- Multi user access
- Multi group access
- Multi branch access
- Secured data
- Daily Auto scheduled backup
- Easy re-store option
- Dynamic approval Matrix
- Auto generation of Welcome letter for Customer
- Auto customer services status managed on installation and termination in BMS
Control Panel(Admin panel)
- Mapping of products with bandwidth
- Manage all type of attached document
- Manage BSO Mail Setting
- Manage Menu rights
- Manage users at single and multi branch level
- Masters management like city, state, product, bandwidth, BSO etc.
- Manage User Rights concept
- Manage installation city rights
- Add/Edit user information
- Add/Edit Order payment and product details
- Manage BSO setting with city wise
New Order
- Create new lead for new and existing customer both
- Cancel & edit and view lead option
- Send for feasibility check
- BSO Feasibility
- Auto mail generation to third party BSO
- Ability to do multiple BSO feasibility
- Technical feasibility with Not Feasible & Feasible status
- Technical feasibility on specific BSO
- Order entry either booked orders or created orders
- Lead Cancellation at order Entry Step
- Edit Orders at level of booked order
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to product & category
- Use DOA concept in approval matrix
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Auto mail generated each and every step for intimation next level
- Sent auto mail to provisioning team for order provision
- After provisioning auto sent to installation team for physically link installation
- Upload installation report which is signed by customer at time of link installation
- Set date of link installation
- Set date of link activation
- After installation its auto affected to LMS,BMS and Helpdesk
Upgrade Order
- Create new upgrade request with effective date for existing customer only
- Request like simple upgrade
- Request like upgrade+migration
- Request like upgrade+shifting
- Request like upgrade+shifting+migartion
- Ability to change product,bandwith and delivery mode
- Ability to select only higher range of product & bandwidth
- listing all details of customer against customer code
- BSO Feasibility
- Auto mail generation to third party BSO
- Technical feasibility with Not Feasible & Feasible status
- Technical feasibility on specific BSO
- Order entry either booked orders or created orders
- Lead Cancellation at order Entry Step
- Edit Orders at level of booked order
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to product & category
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Sent auto mail to provisioning team for order provision for up gradation
- Upload installation report which is signed by customer at time of link up gradation
- Set date of link up gradation according to effective date
- After up gradation its auto affected to LMS,BMS and Helpdesk
Downgrade Order
- Create new Downgrade request with effective date for existing customer only
- Ability to change product,bandwith and delivery mode
- Ability to select only same or lower range of product & bandwidth
- listing all details of customer against customer code
- Order entry either booked orders or created orders
- Lead Cancellation at order Entry Step
- Edit Orders at level of booked order
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to product & category
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Sent auto mail to provisioning team for order provision for up gradation
- Upload installation report which is signed by customer at time of link down gradation
- Set date of link down gradation according to effective date
- After Down gradation its auto affected to LMS,BMS and Helpdesk
Price Revision Order
- Create new Price revision request with effective date for existing customer only
- Ability to change price not product
- listing all details of customer against customer code
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to product & category
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Sent auto mail to billing team for price revision of order
- This request is closed by billing team with the effective date
Termination
- Create new termination request with effective date for existing customer only
- Reason for termination
- listing all details of customer against customer code
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to product & category
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Sent auto mail to technical team for link termination
- This request is closed by technical team with the effective date
- Auto affect the BMS, LMS and Helpdesk
Shifting Order
- Create new shifting request with effective date for existing customer only
- Ability to enter new installation address and delivery mode
- listing all details of customer against customer code
- BSO Feasibility according to new address
- Auto mail generation to third party BSO
- Technical feasibility with Not Feasible & Feasible status
- Technical feasibility on specific BSO
- Order entry either booked orders or created orders
- Shifting request Cancellation at order Entry Step
- Edit Orders at level of booked orderv
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to product & category
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Sent auto mail to provisioning team for order provision for new address
- Upload installation report which is signed by customer at time of link shifted
- Set date of link shifted according to effective date
After shifted its auto affected to LMS,BMS and Helpdesk
Migration Order
- Create new Migration request with effective date for existing customer only
- Ability to enter new delivery mode
- listing all details of customer against customer code
- BSO Feasibility according to new address
- Auto mail generation to third party BSO
- Technical feasibility with Not Feasible & Feasible status
- Technical feasibility on specific BSO
- Order entry either booked orders or created orders
- Shifting request Cancellation at order Entry Step
- Edit Orders at level of booked order
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to product & category
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Sent auto mail to provisioning team for order provision for new delivery mode
- Upload installation report which is signed by customer at time of link migrated
- Set date of link migrated according to effective date
- After migrated its auto affected to LMS,BMS and Helpdesk
Other Requirement Order:
- Create new OR request with effective date for existing customer only
- Ability to select any of requirement like change billing cycle, backup link, demo upgrade, customer name etc
- listing all details of customer against customer code
- BSO Feasibility according to requested requirement
- Auto mail generation to third party BSO
- Technical feasibility with Not Feasible & Feasible status
- Technical feasibility on specific requested requirement
- Can’t modify order details when order has created
- Auto send for approval when order created
- Set Dynamic Approval according to requested requirement
- Approved/Reject order at approval step
- Edit orders again when it has been rejected
- Cancelled orders form rejected orders bin
- Sent auto mail to requested requirement team.
- Upload any document if required which is signed by customer at time of request implemented
- Set effective date for requested requirement
After closed its auto affected to LMS, BMS and Helpdesk
Daily Activity Report:
- Create new DAR request with effective date for existing customer only
- Ability to select DAR request with related to upgrade,downgrade,price revision, termination etc
- listing all details of customer against customer code
- View DAR Requests
- Approval from RM/ZM at initial steps according requirement of requested DAR
- Approval Form ZNM if required
- Approval from Head Office
- Approval for CSCH
- DAR Report
- View Survey details
- DAR Report details
- CRM Vs Customer Report
- CRM Performance Report
- Branch Performance Report
Cancellation
- This is the special process flow of all type of
cancelled orders - Special Approvals for cancelled orders
- Using fund refundable concept by intimation mail
with all information - manage all cancelled order with reason and date
and cancelled by - all type of approval details listing
Option for send back to again order creation
Software Architecture
- a) Operating System = Linux
- b) Database = MYSQL
- c) Web Service = Apache
- d) Application/Utility = SFTP, SSH, Send Mail, Asterisk
- e) Scripting Language = PHP, Perl, Cgi
